Pulse is Chatmeter’s text & sentiment analysis engine designed to intuitively read, analyze, & report on millions of customer reviews about your brand. Built in-house & trained from our library of billions of reviews our NLP system is leading the industry at an accuracy score of 88%. Filter through the noise & discover actionable insight with Pulse.
With so much data to explore, how could i make this easy for anyone to understand.
Though a few rounds of rapid prototyping, internal and experternal user testing show us the path we should head down. Surface spikes in recent negative or positive sentiment and drive to user to take action on those reviews.
Users also want to know how each of their locations stacks up against each other. This might be for bragging rights or to she what location gets bonuses.
This product feature is now live and always being improved.
My role on the project was lead UX/UI designer. I collaborated with our data scientists, software engineers and product managers on creating wireframes, flowcharts and visual design for each piece of the feature.
All design documents are owned Chatmeter and are for internal use only.
You can learn more about it at the link below.